Regional Technical Support, China (ID:2350)
Industry Sector
Location
Responsibilites
This role reports directly to the Director of Customer Support & Services but will work on a dayto-day basis with the Regional Sales Director and the Area Manager. He/She will work on a day-to-day basis with the distributors team and the end-user focusing on Southern China provinces. His/her technical expertise in the field at end user level, will lead to better use/understanding of our products and increased market share for the growth of the sales of our Client.
The Technical Support will:
o Be part of the Customer Support & Service Team, assisting Area Manager China, our Client’s China’s sales team and the distributor to ensure their necessary training on product knowledge and production practices for them to have the best tools to successfully sell our products to the market.
o Introduce specialized products, tools & protocols and/or specialized services within our Client’s portfolio to existing customers and prospects.
o Play a strategic role in helping our customers improve their performance by optimizing their use of our Client’s products,
o Cooperate with sales channels (distributors or key-accounts) and our Client’s Sales Team to help execute marketing plans and strategy to reach targeted sales.
o Work collaboratively with our Client’s other Business Areas to present one company in front of customers
o Collect market intelligence and assist Area Manger to update market strategies.
Technical support to sales
o Ensure that intelligence and data collected from customer interaction in China is used within the affiliate and within the larger organization in order to generate valuable insights into customer behaviour and needs and to help fine tune sales strategy
o Ensure that insights and knowledge are transferred efficiently and effectively to the local sales team and the distribution Network to support the sales growth
o Support local sales targets through
identifying and qualifying new opportunities when listening to customers,
analysing customer needs and formulating an answer to those needs of customers with the Area Sales Manager, Global Technical Experts, and our Client’s other relevant personnel,
assisting Area Manger China to set up and follow up trials and demos conducted by Global Technical Experts, Product Managers, and our Client’s other relevant personnel
70% workdays in trips
Technical Support our Cient’s customers:
o Establish the technical needs of the customer and suggest appropriate products
o Explain, train-on technical information to customer in a way that is easily understandable
o Compile proposals and reports related to technical issues/topics/products.
o Cooperating with Technical Support team to help end-user improving their business performance by optimizing their use of our Client’s products, based on product knowledge and region-specific understanding.
o Ensure tailor-made technical support to identified Key Accounts based on input from Global Technical Experts and the Strategic Accounts Director.
o Strengthen distribution partners’ ability to represent our solutions by supporting them through organising trainings, workshops, etc.
o Take responsibility for a strong follow-up and after care of the concluded deal and introduce the technical support to customers when the products are delivered to contribute to customers satisfaction.
Technical service:
o Execute technically oriented workshops, webinars, seminars, and conference speeches in China, with the support coming from Global Technical Experts and with guidelines driven by the local commercial team following the local sales strategy
Improve our Client’s knowledge:
o Gather regional market intelligence (trends, competitive intelligence) and share through the right channels within the organisation.
o Provide feedback and input for product development efforts to increase the performance of our Client’s products in general.
Qualifications
Proven relevant and successful hands-on experience in the shrimp and fish industry, with emphasis on the hatchery segment (5 years required)
Capability in English – excellent written and verbal communication skills. Priority if fluency.
Demonstrable project/time management skills.
Experience of working to KPIs and implementing/measuring goals to drive continuous improvement.
Experience in an international commercial environment, working in a matrixed organisation.
Good knowledge of platforms, tools and systems including MS Office, CRM.
Reports To
Required Language(s)
How to Apply
For more information contact Ying on +86 18310318622 or email ying@aartd.com
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